Is the free plan really free forever?
Yes. The Free plan is free forever — no expiry, no credit card. You get up to 50 leads, a visual pipeline, and up to 3 users at no cost.
How much does the Starter plan cost?
The Starter plan is $9.90/month — flat rate, no hidden fees, cancel anytime.
Do I need a credit card to start?
No. The Free plan requires no payment information. Create your account and start using it immediately. A card is only required when upgrading to a paid plan.
Can I cancel at any time?
Yes. There's no lock-in, minimum contract, or penalty. You can cancel at any time directly from your account settings.
How many users can I have?
Free plan: up to 3 users. Starter plan: up to 5 users — no per-user fees. Pro plan: unlimited users. All users share the same pipeline and leads.
Does DunaHub have a job scheduling module?
Yes. The Jobs module lets you create appointments linked to leads, assign technicians, and track status in real time. It includes automatic SMS to the client when the technician is on the way.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express). More options coming soon.
Can I migrate my leads from another tool?
Yes. On Starter and Pro you can import leads via CSV spreadsheet. Export your contacts from your current tool and import them into DunaHub.
Does DunaHub work on mobile?
Yes. DunaHub is fully responsive and works great in a mobile browser. A native iOS and Android app is on our roadmap.
How does WhatsApp work in DunaHub?
DunaHub includes multi-agent WhatsApp — your entire team receives and replies on the same number, directly inside the CRM Inbox. No external BSP (WATI, Twilio, 360dialog) required. No per-message fees. Open a conversation with any lead in one click.
How does the Growth Package work?
We run your Google & Meta ads, leads land directly in your CRM, and you track spend, leads, and cost-per-lead in a transparent report inside DunaHub.
Do I get my own website?
Yes — every paid plan includes a ready-made business website at [slug].dunahub.site. The Growth Package includes a custom site with your own domain.
Can I track my ad performance inside DunaHub?
Yes. Growth Package subscribers see spend, leads, and cost-per-lead in one dashboard — no jumping between Google Ads and Meta.
Does DunaHub replace Jobber or Housecall Pro?
Yes — pipeline, scheduling, invoices, booking, and a website, for $9.90/mo instead of $39–$59/mo, with no per-user fees.
Is there really no per-user fee?
Correct. One flat price per company — your whole team is included. Starter: up to 5 users. Pro and Growth: unlimited users.
Is the AI assistant really free?
Yes. The Free plan includes 50 AI responses per month at zero cost. AI responds on webchat, SMS, missed calls, and WhatsApp in 2 seconds. When the limit is reached, leads receive a courtesy message and you get an email to respond manually or upgrade.
Do I need WhatsApp Business API?
No. DunaHub connects directly to your existing WhatsApp. Your entire team responds from the same number — no external API, no BSP, no per-message cost.
Can the AI make mistakes?
AI is trained with your business context (services, pricing, hours). If a customer asks to speak to a human or uses keywords like 'speak to someone' or 'manager', AI hands off immediately. If you reply manually, AI pauses for 60 minutes automatically.