21 Practical Tips to Get More Value From DunaHub

DunaHub brings together the tools small service businesses need to manage leads, customer communication, proposals, appointments, field jobs, invoices, payments, reviews, and follow-up.

But creating a CRM account does not automatically organize a business.

To get meaningful results, the platform needs to reflect the way your company actually works. Your team also needs a few simple rules for keeping information accurate every day.

You do not need to configure every feature immediately.

A practical implementation can begin with four priorities:

1. Bring all leads into one place;
2. Organize the sales stages;
3. Assign responsibility;
4. Define the next action for every opportunity.

After that, the company can gradually add proposals, online booking, automated follow-ups, review requests, payments, and other tools.

The following tips will help you get more value from DunaHub without turning your CRM into another complicated system your team avoids using.

1. Start with the problem you need to solve

Before changing settings, identify the main operational problem affecting your business.

It may be:

• leads getting lost in text messages;
• unanswered missed calls;
• estimates receiving no follow-up;
• no visibility into the sales pipeline;
• customers without an assigned team member;
• scheduling conflicts;
• delayed invoices;
• too few Google reviews;
• no clear record of where leads came from;
• customer information spread across different tools.

Trying to solve every problem on the first day can make implementation unnecessarily difficult.

Choose one initial objective.

For example:

We want to make sure every new lead receives a response.

In that case, your first priority should be capturing every inquiry and creating a clear New Lead stage.

Another objective could be:

We want to track every estimate until the customer approves or declines.

Your pipeline should then include stages such as:

• Estimate in Progress;
• Estimate Sent;
• Follow-Up;
• Approved;
• Lost.

Technology works best when it supports a defined process.

Without a clear objective, businesses often activate features without understanding how those features should improve the operation.

2. Customize the pipeline for your business

The DunaHub CRM Pipeline displays every lead as a card inside a stage of the sales process.

Your stages should reflect how your company actually sells.

A home-service contractor might use:

1. New Lead;
2. Contacted;
3. Information Needed;
4. Estimate Sent;
5. Follow-Up;
6. Approved;
7. Job Scheduled;
8. Lost.

A consulting business might use:

1. New Inquiry;
2. Qualified;
3. Discovery Call;
4. Proposal Sent;
5. Negotiation;
6. Contracted;
7. Lost.

A pressure-washing company might use:

1. New Inquiry;
2. Photos Needed;
3. Quote Sent;
4. Awaiting Approval;
5. Scheduled;
6. Completed;
7. Lost.

A cleaning company might use:

1. New Lead;
2. Service Details Needed;
3. Quote Sent;
4. Follow-Up;
5. Booked;
6. Completed;
7. Lost.

Do not copy a complicated pipeline designed for a large corporate sales department.

The best pipeline is one every employee can understand quickly.

Each stage should answer:

• What has already happened?
• What needs to happen next?

When two stages require exactly the same action, they may not need to be separate.

3. Avoid creating too many stages

A common mistake is turning every small activity into another pipeline column.

The board eventually includes stages such as:

• First Contact;
• Contact Started;
• Customer Replied;
• Conversation Active;
• Reviewing;
• Waiting;
• Considering;
• First Follow-Up;
• Second Follow-Up.

This makes the pipeline harder to update and easier to ignore.

For many small service businesses, four to eight main stages are enough.

Start with a simple structure and add another stage only when it represents a meaningful operational change.

Useful changes include:

• the lead received a response;
• the required information arrived;
• an estimate was sent;
• the customer approved;
• the service was scheduled;
• the opportunity was lost.

A simple pipeline is more likely to remain accurate.

4. Bring every new lead into one system

A CRM loses value when only some inquiries enter it.

Businesses often capture website leads but forget about:

• phone calls;
• text messages;
• WhatsApp conversations;
• referrals;
• repeat customers;
• walk-ins;
• social media inquiries;
• local networking contacts.

Create a simple rule:

Every new sales inquiry must enter the CRM.

Leads can be:

• added manually;
• imported by CSV;
• created through public forms;
• captured through the auto-generated website;
• created through online booking;
• captured through the live chat widget;
• created or updated after a missed call.

Once every lead enters the same system, management can understand:

• total inquiry volume;
• lead source;
• current stage;
• assigned owner;
• estimated value;
• final outcome.

Keeping some leads in DunaHub and others in a spreadsheet creates conflicting information.

5. Recover missed calls automatically

Contractors and local service providers cannot answer every call.

The owner may be:

• driving;
• working with equipment;
• meeting a customer;
• on a ladder;
• inside another appointment;
• outside normal business hours.

A missed caller may contact the next company before receiving a callback.

With Missed-Call Text-Back, an automatic SMS can be sent within seconds after an unanswered call.

Example:

Sorry we missed your call! Reply with your name, service address, and the type of service you need. Our team will follow up shortly.

The system can also:

• create or update the CRM lead;
• record the missed call;
• connect the activity to the customer timeline;
• route the reply into the inbox.

Make the message useful by asking for the information your business needs first.

Avoid writing only:

Sorry we missed you.

Give the caller a clear next step.

6. Connect your communication channels

Customers may communicate through:

• SMS;
• email;
• WhatsApp;
• website chat;
• phone calls.

The DunaHub Unified Inbox helps supported channels remain connected to the customer record.

This is especially useful when several employees participate in customer service.

To get more value from the inbox:

• use official company channels;
• avoid keeping business conversations on personal phones;
• define who handles each type of inquiry;
• review the customer history before replying;
• update the pipeline stage after important conversations;
• use individual user accounts;
• remove access when an employee leaves.

A shared inbox does not eliminate responsibility.

Each lead still needs someone making sure the next action happens.

7. Create templates for repeated messages

Your team should not have to write every common message from the beginning.

Create templates for situations such as:

• first response;
• requesting an address;
• requesting photos;
• asking for missing information;
• sending an estimate;
• confirming receipt;
• following up;
• scheduling;
• providing service instructions;
• requesting a review;
• reactivating a previous customer.

First-response template

Hi {{lead.name}}, thank you for contacting us. Please send the service address and a brief description of the work you need.

Estimate follow-up

Hi {{lead.name}}, were you able to review the estimate we sent? Let us know if you have any questions about the scope, pricing, or next steps.

Appointment confirmation

Your service is scheduled for {{date}} at {{time}}. Please contact our team if you need to make a change.

Templates help:

• improve response speed;
• maintain consistent information;
• reduce typing errors;
• simplify employee training.

The team should still personalize the message when the customer’s situation requires it.

8. Use lead scoring to prioritize opportunities

Not every lead has the same level of buying intent.

Some people are researching. Others are ready to schedule or pay.

DunaHub’s Hot, Warm, and Cold lead scores help make those differences visible.

Hot

A Hot lead may:

• ask for the earliest available appointment;
• request the payment link;
• ask how to approve;
• confirm the service address;
• say they are ready to begin.

These opportunities should receive prompt attention.

Warm

A Warm lead may:

• have received an estimate;
• be comparing providers;
• need approval from another person;
• have a specific question;
• want to schedule later.

These leads need consistent follow-up.

Cold

A Cold lead may:

• be researching a future project;
• have no clear timeline;
• postpone the work;
• stop responding;
• fall outside the current ideal-customer profile.

Lead scoring does not replace judgment.

It helps the team decide where to begin.

Avoid marking every lead Hot. When every opportunity has the same priority, the score becomes meaningless.

9. Use forms to collect the right information

DunaHub Public Forms send new inquiries directly into the pipeline.

A good form collects enough information to begin the conversation without becoming unnecessarily long.

Common fields include:

• name;
• phone;
• email;
• service requested;
• service address or ZIP code;
• preferred timing;
• message.

Depending on the business, you might also request:

• property type;
• approximate size;
• number of stories;
• requested date;
• company name;
• city;
• type of project.

Every required field creates additional effort for the visitor.

Start with the information needed to determine:

• whether you serve the area;
• whether you provide the service;
• what the next step should be.

Collect additional details during the conversation.

10. Add live chat to your website

Some website visitors have one question before they are willing to complete a form.

They may ask:

• Do you serve my ZIP code?
• Do you offer this service?
• Can I send photos?
• How soon are you available?
• Do you handle commercial work?
• Can I book an estimate?

The DunaHub Live Chat Widget adds a customizable chat bubble to your website.

Messages enter the same customer-service workflow and can create CRM leads.

Configure:

• the welcome message;
• business name;
• brand colors;
• information requested from the visitor;
• offline message;
• expected response time.

A useful offline message could be:

Our team is currently away. Leave your name, email, service address, and the work you need. We will follow up during business hours.

Do not make the visitor believe someone is online when the inbox is not being monitored.

11. Review the auto-generated website before sharing it

The DunaHub Auto Website uses your organization information to generate a public business page.

Before sharing the site, review:

• company name;
• logo;
• phone number;
• email;
• address;
• service area;
• services;
• descriptions;
• Google reviews;
• contact form;
• booking link;
• brand colors.

Do not list services you no longer provide.

Avoid vague descriptions such as:

We provide high-quality solutions for every customer.

Use specific language:

We provide residential gutter cleaning and downspout clearing throughout the Orlando area. Send your address to request an estimate.

Clear descriptions help visitors decide whether the company fits their needs.

The website should make the next action obvious:

• request an estimate;
• send a message;
• schedule a service;
• call the business.

12. Use online booking only for suitable services

The DunaHub Online Booking page allows customers to choose a service, select an available time, and confirm.

Online booking works best when:

• the service has a predictable duration;
• eligibility is clear;
• the price can be displayed;
• no inspection is required;
• customers can make the choice independently;
• availability is accurate.

Suitable examples may include:

• discovery calls;
• estimate visits;
• standard cleaning services;
• consultations;
• maintenance appointments;
• basic grooming services;
• recurring service visits.

Some projects should not be directly bookable.

Work that depends on:

• property size;
• condition;
• photographs;
• measurements;
• a site visit;
• professional evaluation;
• custom pricing;

may be better handled through an estimate appointment.

Before publishing the booking link:

• verify service duration;
• configure business hours;
• add breaks;
• block holidays and unavailable dates;
• complete a test booking;
• confirm that the lead and job are created;
• verify the confirmation email.

13. Create proposals customers can understand

DunaHub Visual Proposals help contractors present services, quantities, descriptions, and pricing in one organized document.

Avoid a proposal that says only:

Complete service — $2,500.

Explain the scope clearly.

A proposal may include:

• service name;
• description;
• quantity;
• price;
• terms;
• exclusions;
• expiration date;
• customer responsibilities.

Example:

Item	Description
Main service	Complete service for the areas listed below
Additional area	Detached garage or secondary structure
Disposal	Removal of service-related debris
Total	Final approved price

Clear scope reduces misunderstandings.

After sending the proposal:

1. Confirm that the customer received it;
2. Move the lead to Proposal Sent;
3. Define the next action;
4. Follow up;
5. Update the stage after the customer decides.

On eligible plans, customers can approve and sign proposals electronically. Approved proposals can be converted into jobs.

14. Turn approved work into scheduled jobs

Once a customer approves, the work needs to move from sales into operations.

DunaHub Job Scheduling can organize:

• customer;
• service address;
• service type;
• date;
• time;
• assigned technician;
• job value;
• operational notes;
• status.

Avoid scheduling a job with only a message such as:

John — Tuesday at 10.

Include enough information for the assigned employee to understand:

• who the customer is;
• where the job is;
• what was approved;
• which areas are included;
• access instructions;
• equipment or preparation needs;
• who is responsible.

Available job statuses include:

• Scheduled;
• On the way;
• In progress;
• Completed;
• Cancelled.

Keeping the status current gives the office a clearer view of daily operations.

15. Use the “On my way” message

Customers often need to prepare before the technician arrives.

They may need to:

• unlock a gate;
• move vehicles;
• secure pets;
• notify tenants;
• provide building access;
• meet the technician.

When the job changes to On the way, DunaHub can send an automatic SMS.

This can reduce calls asking:

• Are you still coming?
• When will the technician arrive?
• Should I open the gate?
• Do I need to be home?

Do not promise an exact arrival time unless your company can reliably meet it.

Use the message as a practical status update, not an unrealistic guarantee.

16. Send the invoice promptly

Completed work should enter a consistent billing process.

A practical workflow is:

1. The technician marks the job Completed;
2. The office verifies the final scope;
3. A DunaHub Invoice is created;
4. The customer receives the public link;
5. Payment is tracked;
6. The invoice status is updated.

An invoice can include:

• customer;
• sequential number;
• line items;
• quantities;
• prices;
• total;
• payment status.

Sending the invoice promptly reduces the chance of completed work remaining unbilled for several days.

For eligible U.S. Pro accounts, Stripe Connect can support card and ACH payments. DunaHub’s platform fee and Stripe processing fees apply.

DunaHub invoices do not replace accounting, tax, payroll, or compliance obligations.

17. Connect QuickBooks when appropriate

Eligible U.S. organizations can use the DunaHub QuickBooks Online integration.

Supported records can move from DunaHub to QuickBooks Online, including:

• customers;
• invoices;
• eligible payments.

The synchronization is one-way:

DunaHub → QuickBooks Online

Use DunaHub for the operational customer journey and QuickBooks for the corresponding accounting workflow.

Before connecting:

• clean duplicate customers;
• confirm naming conventions;
• decide which system creates customer-facing invoices;
• verify the connection after major account changes;
• monitor sync errors.

Records created while the integration is disconnected may not synchronize retroactively, so reconnect expired access promptly.

18. Turn on Google review requests

Satisfied customers do not always remember to publish a review.

The DunaHub Google Review Engine can request feedback after a job is marked Completed.

Depending on the customer information and connected channels, the request may use:

• email;
• WhatsApp;
• SMS.

A simple message could say:

Hi {{lead.name}}, thank you for choosing our company. We would appreciate your honest feedback about the service: [review link]

To get better results:

• add the correct Google review link;
• test the workflow;
• keep the message short;
• ask for honest feedback;
• monitor new reviews;
• respond professionally;
• never offer rewards for positive reviews.

Do not request reviews only from customers believed to be satisfied.

Consistent requests produce a more credible review profile.

19. Automate follow-up without sounding robotic

DunaHub Stage Automations help the company follow up without relying entirely on memory.

Example:

1. A proposal is sent;
2. The lead enters Proposal Sent;
3. DunaHub waits three days;
4. A follow-up message is sent;
5. The sequence stops if the lead moves to another stage.

Automation can support:

• requesting missing information;
• confirming proposal receipt;
• following up on open estimates;
• sharing booking links;
• reactivating older opportunities;
• reminding customers about the next step.

An effective automated message should:

• use the customer’s name;
• mention the relevant service;
• provide a clear action;
• use a reasonable delay;
• stop when the situation changes.

Avoid automating:

• complaints;
• billing disputes;
• sensitive customer issues;
• complex negotiations;
• major scope changes.

Automation handles predictable repetition. Employees handle conversations requiring judgment.

20. Use the Customer Portal

The DunaHub Customer Portal provides a private link where customers can view supported information such as:

• proposals;
• invoices;
• payments;
• service history.

It can be useful for:

• repeat customers;
• property managers;
• commercial accounts;
• customers with several invoices;
• ongoing service relationships.

Customers do not need to install an app or create a traditional account.

Treat the portal URL as private.

Explain what customers can find there and avoid posting access links in public channels or group conversations.

21. Review the CRM every day and every week

DunaHub produces the most value when it becomes part of the company’s normal routine.

Five-minute daily review

Check:

New leads

Did every inquiry receive a response?

Hot opportunities

Is anyone ready to approve, pay, or schedule?

Missing information

Who still needs to provide an address, photos, measurements, or documents?

Open proposals

Which estimates need follow-up?

Today’s jobs

Do technicians have the required information?

Pending invoices

Was every completed job billed?

A short review prevents opportunities from remaining unnoticed.

Weekly process review

Ask:

• How many leads entered?
• Where did they come from?
• How many received a response?
• How many proposals were sent?
• How many were approved?
• Which stage contains the largest backlog?
• Which leads have been inactive?
• Why were opportunities lost?
• How many jobs were completed?
• Which invoices remain unpaid?
• How many reviews were requested?
• Which channels produced the best customers?

End the review with specific actions.

For example:

We have 12 proposals without a response. Every one will receive follow-up by Wednesday.

Or:

Too many form leads arrive without an address. We will add the service-address field.

The purpose is not only to produce reports.

The purpose is to improve the process.

Train each employee only on the features they need

Not every employee needs to learn every part of the platform.

An office employee may need to know how to:

• create leads;
• answer messages;
• move pipeline cards;
• schedule jobs.

A salesperson may need to:

• qualify leads;
• prepare proposals;
• follow up;
• record lost opportunities.

A technician may need to:

• review assigned jobs;
• check addresses and notes;
• update job status;
• mark work completed.

An administrative employee may need to:

• create invoices;
• track payment status;
• review customer portals.

Role-specific training is easier to understand and maintain.

Always use individual logins.

Shared accounts make it harder to manage:

• security;
• responsibility;
• activity history;
• former-employee access.

Use support when you need help

Do not abandon a useful feature because the setup was unclear.

DunaHub’s in-app Support can assist with product and account questions.

When reporting an issue, include:

• what you were trying to do;
• what you expected;
• what happened;
• the error message;
• a screenshot when possible;
• the organization name;
• the browser or device involved.

A message such as:

It does not work.

provides very little context.

A more helpful report would say:

When I try to connect WhatsApp from Settings, the QR code appears, but the connection does not complete. We tested two browsers and received the same result. A screenshot is attached.

Clear details make problems easier to investigate.

Consider the Growth Package when you need more leads

CRM software helps organize and convert opportunities.

Some companies also need help generating more inquiries.

The DunaHub Growth Package can include:

• managed Google Ads;
• managed Facebook Ads;
• campaign setup and optimization;
• a configured CRM pipeline;
• a landing page or website;
• performance reporting;
• growth support.

Campaign leads can enter the DunaHub pipeline directly.

The workflow becomes:

Ad → Landing page → Lead → Response → Proposal → Booked job

Before increasing advertising, make sure the company can:

• respond quickly;
• qualify leads;
• send estimates;
• follow up;
• fulfill the work;
• record results.

Advertising does not repair a disorganized sales process.

It sends more opportunities into that process.

The Growth Package starts at $490 per month. Results and lead volume are not guaranteed, and the first period is used to discover campaign costs and performance.

A seven-day DunaHub setup plan

Day 1: Create the organization

Add:

• company name;
• contact details;
• address;
• logo;
• brand colors;
• services.

Day 2: Build the pipeline

Create four to eight stages and define what each one means.

Day 3: Import or add active leads

Remove duplicates and focus on relevant customers and opportunities.

Day 4: Connect communication

Configure the business phone, inbox channels, missed-call workflow, and website chat as needed.

Day 5: Create templates

Prepare your most common customer messages.

Day 6: Configure proposals, jobs, and invoices

Complete a full internal test.

Day 7: Test the complete customer journey

Simulate:

1. New lead created;
2. First response sent;
3. Proposal created;
4. Customer approval;
5. Job scheduled;
6. Job completed;
7. Invoice sent;
8. Review requested.

Correct unclear steps before increasing lead volume.

Mistakes that reduce the value of DunaHub

Configuring everything at once

Begin with the essential process.

Creating too many stages

A complicated pipeline is less likely to remain updated.

Failing to move cards

The CRM needs to reflect reality.

Keeping a permanent spreadsheet beside the CRM

Two sources of truth create confusion.

Failing to assign responsibility

Every opportunity needs someone responsible for the next action.

Automating before defining the process

Automation repeats the rule you give it. A poor rule simply creates repeated mistakes.

Saving incomplete contact information

Phone numbers, email addresses, service details, and addresses make the history more useful.

Failing to test public links

Test forms, proposals, booking pages, invoices, and portals before sending them to customers.

Sending too many follow-ups

Consistent follow-up should not become pressure or spam.

Failing to close lost opportunities

Lost reasons help improve advertising, qualification, pricing, and customer service.

Restricting team access unnecessarily

Employees involved in the workflow need access to update their part of the process.

Ignoring support

One unresolved configuration question can prevent the company from using an otherwise valuable feature.

DunaHub implementation checklist

• Define the first problem to solve;
• Create a simple pipeline;
• Explain what each stage means;
• Centralize every new lead;
• Remove duplicate contacts;
• Configure missed-call text-back;
• Connect communication channels;
• Install website chat;
• Create response templates;
• Score leads;
• Assign ownership;
• Create focused public forms;
• Review the auto-generated website;
• Configure services and availability;
• Test online booking;
• Create clear proposals;
• Convert approved proposals into jobs;
• Keep job statuses updated;
• Send invoices promptly;
• Connect Stripe when eligible;
• Connect QuickBooks when eligible;
• Configure Google review requests;
• Create stage-based follow-ups;
• Set up the customer portal;
• Train employees by role;
• Review the pipeline daily;
• Analyze bottlenecks weekly;
• Use in-app support;
• Consider the Growth Package when appropriate.

How should you choose a DunaHub plan?

DunaHub plans and pricing use flat-rate company pricing.

Plan	Monthly price	Best suited for
Free	$0	Small businesses beginning to organize leads
Starter	$9.90	Teams of up to five users with regular operations
Pro	$49	Growing businesses needing unlimited users and advanced automations

Free

Free currently includes:

• up to 50 total leads;
• 3 users;
• 10 jobs per month;
• 10 invoices per month;
• 10 proposals per month without e-signature;
• 10 bookings per month;
• 10 active portal customers;
• 1 public form;
• visual pipeline;
• Review Engine;
• auto website.

Starter

Starter currently includes:

• unlimited leads;
• unlimited jobs;
• unlimited invoices;
• unlimited proposals;
• unlimited bookings;
• unlimited customer portals;
• up to 5 users;
• 5 public forms;
• proposal e-signatures;
• email integration;
• basic stage automations.

Pro

Pro currently includes:

• unlimited users;
• unlimited forms;
• multi-step drip automations;
• Stripe Connect for eligible U.S. organizations;
• the unlimited operational features included in Starter.

Choose the plan according to:

• team size;
• lead volume;
• monthly job volume;
• number of proposals and invoices;
• automation needs;
• number of forms;
• online payment requirements.

Start with what the business needs now and upgrade when the operation requires more capacity.

Summary: how do you get more value from DunaHub?

The best way to use DunaHub is to make it part of the company’s normal operating process.

That means:

• recording every lead;
• keeping stages updated;
• defining ownership;
• following up on proposals;
• scheduling approved work;
• updating job statuses;
• creating invoices promptly;
• requesting customer reviews;
• reviewing performance.

You do not need to activate every feature on the first day.

Start with the most urgent problem, create a simple process, and add more tools as the team becomes comfortable.

The customer journey can become:

Lead enters → Team responds → Information is collected → Proposal is sent → Customer approves → Job is scheduled → Work is completed → Invoice is sent → Review is requested

When these stages remain connected, the business reduces duplicate work and gains a clearer view of what needs attention.

Frequently Asked Questions

Do I need to configure every DunaHub feature?

No. Start with the features that solve the company’s most urgent problems.

Which feature should I configure first?

For many businesses, the pipeline and lead-capture process are the best starting points.

How many pipeline stages should I create?

Four to eight clear stages are usually enough for a small service business.

Can I customize the pipeline?

Yes. Stage names, colors, and order can be changed.

Can I create message templates?

Yes. Templates help standardize and speed up common replies.

Can website inquiries enter the CRM automatically?

Yes. Public forms, live chat, online booking, and the auto-generated website can create leads.

Can customers book services online?

Yes. Customers can select a service and an available appointment time.

Does online booking create a job?

Yes. A booking creates both a lead and a scheduled job.

Can I send proposals?

Yes. Proposals remain connected to the customer and can be approved through a public link.

Can an approved proposal become a job?

Yes. This prevents the team from entering the same information again.

Can DunaHub send invoices?

Yes. Invoices remain connected to the customer history.

Can customers pay online?

Eligible U.S. Pro organizations can connect Stripe for card and ACH payments.

Does DunaHub integrate with QuickBooks?

Eligible U.S. organizations can use one-way synchronization with QuickBooks Online.

Can DunaHub request Google reviews automatically?

Yes. When configured, the Review Engine can request feedback after a completed job.

Can follow-ups be automated?

Eligible plans can trigger messages based on the lead’s pipeline stage.

Do automations replace employees?

No. Automations handle predictable tasks. Customer questions and negotiations still require human attention.

Is support available inside DunaHub?

Yes. Users can contact the DunaHub team through the in-app Support channel.

What is the Growth Package?

It is a managed lead-generation service that can combine advertising, a configured CRM, a landing page, reporting, and growth support.

Is there a free plan?

Yes. The Free plan does not have a trial expiration.

Does DunaHub charge per user?

No. Plans use flat-rate company pricing within the user limit of the selected plan.

Organize your business before adding more software

A platform produces better results when employees understand the process and use it consistently.

Create your free DunaHub account, organize your pipeline, and connect leads, proposals, jobs, invoices, payments, and reviews in one workflow.