Where to find Support
Open your dashboard sidebar. Below Growth you will see a Support entry. Click it to open the in-app support chat.
If you have unread replies from the DunaHub team, a small badge appears on the Support link with the count.
Send a message to the DunaHub team
- Open Support from the sidebar.
- Type your question in the text box at the bottom.
- Press Enter to send. Use Shift + Enter for a new line.
The conversation is saved per-organization, so anyone on your team with access to the dashboard can read and reply. We typically respond the same business day.
What kinds of questions to send
Anything that touches your account or how DunaHub works:
- Account questions — billing, plan changes, transferring ownership
- How-to questions — how to do X in the platform
- Bug reports — something is broken, attach a screenshot if possible
- Feature requests — what you would like to see added or improved
- Integration help — QuickBooks, Twilio, Stripe, WhatsApp
For urgent system-wide issues (the platform is fully down), the status page at the bottom of the dashboard is faster than Support.
Growth Manager channel (Growth plans)
If your organization is on a Growth Package plan (Starter, Plus, or Premium), the Support page shows two tabs:
- Support — general product and account questions, same as the Free/Starter/Pro experience.
- Growth Manager — your dedicated DunaHub growth specialist. Use this channel for ad campaign performance, landing page changes, lead-flow strategy, and weekly/bi-weekly check-ins.
The Growth Manager tab only appears on Growth plans. If you do not see it, you are on a non-Growth plan; upgrading to any Growth tier unlocks it immediately.
Response times
| Channel | Typical response |
|---------|------------------|
| Support (any plan) | Same business day (US business hours) |
| Growth Manager (Growth plans) | Same business day + weekly/bi-weekly strategy calls |
Outside of business hours, urgent platform-wide outages are addressed by the on-call team; non-urgent messages are answered the next business day.
What we do not handle through Support
- Custom development. DunaHub Support cannot write custom integrations or scripts for your account. For larger custom work, ask in Support and we'll loop in the agency arm of DUNA.
- Marketing strategy on non-Growth plans. General Support answers product questions; campaign strategy work belongs in the Growth Manager channel and requires a Growth plan.