If you run a service business — gutter cleaning, pressure washing, landscaping, plumbing, electrical, or HVAC — you probably get leads from multiple places: phone calls, text messages, website forms, referrals, and walk-ins. The problem is that most small business owners lose leads because there's no system to track them. A quote request sits in your text inbox, you forget to follow up, and the customer hires someone else.
A visual pipeline (also called a Kanban board) solves this by showing you exactly where every lead is in your sales process. You can see at a glance: how many new leads came in today, which leads need a quote sent, which ones you're waiting to hear back from, and which jobs closed. Without a pipeline, leads fall through the cracks. With one, you close more jobs.
Pipeline management is the practice of tracking every potential customer — from first contact to paid job — through a series of stages that represent your sales process. Typical stages for a service business might be: New Lead, Quote Sent, Follow-up, Ready to Book, Booked, Lost.
Each lead moves through these stages. When you send a quote, you drag the lead to "Quote Sent." When the customer says yes, you drag it to "Ready to Book." This gives you real-time visibility into your sales funnel so you know what to work on next.
DunaHub's pipeline does all six automatically.
DunaHub includes a visual Kanban pipeline on every plan, including Free. Each lead is a card that moves across customizable stages. Here's what it does:
When you move a lead from one stage to another, DunaHub can trigger automations (available on Starter+), such as sending a follow-up message via SMS or email.
For comparison: Jobber starts at $39/mo but has a less visual pipeline. Pipedrive costs $83/user/month. Kommo costs around $150/user/month. DunaHub is free up to 50 leads and uses flat-rate company pricing, not per-user fees.
No additional cost per user. No hidden fees for extra stages.
The pipeline comes pre-configured with default stages — New Lead, Quote Sent, Follow-up, Ready to Book, Booked, Lost. You can customize it in under two minutes:
To add leads:
When you click any lead card, a panel opens showing everything: conversation history, lead score, notes, tags, and linked jobs, proposals, and invoices.
Landscaping company: A homeowner fills out the contact form on the landscaper's free DunaHub website at 10 PM. The lead appears instantly in the "New Lead" stage. The owner wakes up, opens the pipeline, drags the lead to "Quote Sent" after sending a quote, and books the job the same day — all without spreadsheets or lost messages.
Pressure washing business: The owner imports 50 leads from a local home show CSV export. Each lead gets a warm score. The owner works through the pipeline, dragging leads from "Follow-up" to "Booked" as customers commit. None of the 50 leads get forgotten in a notebook.
Last updated: June 9, 2026 · Applies to: DunaHub (US + BR) · Feature name: Pipeline (Kanban CRM)